Return Policy

1. 1. Complete a Return Authorization Form. Include the original Order number (found on the Packing Slip or PO), quantity of returns, item description with ISBN, and individual price. Complete the Customer Name and contact information including email address for response, and indicate the reason for the Return. Once completed, select the 'Submit' button.
   2. Once the form is received at PanGlobal, the related fees will be calculated and the Return Authorization Form will be assessed to ensure it meets the Return Policy timeframe and guidelines.
   3. If approved, a copy of the Return Authorization Form, indicating fee calculations and refund amount, will be returned to the customer along with a Return Authorization Number and directions for returning the product.
   4. Print a copy of the Return Authorization Form (with Return Authorization Number) to include with the items being returned. Returned items will not be accepted without the approved Return Authorization Form.
   5. If the Return Authorization Form is not approved, the customer will be contacted with details.
   6. Each product type (ie. different ISBN's or combination of various items such as e-book & textbook) will require submission of a separate Return Authorization Form.
   7. Once the physical items have been received by PanGlobal, and confirmed in satisfactory condition, a credit or refund will be processed, minus related fees, within 30 days of the return. NOTE: Customers who purchase products by Purchase Order will have their refund credited (only) to their PanGlobal Account.
   8. Please contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you require further information.