Frequently Asked Questions
CD SupportPrevious versions of our Power Engineering learning materials included supplementary learning resources on a companion CD. However, PanGlobal no longer produces CD's for any of our learning materials. Instead, this supplementary media can now be freely accessed via our Learning Resources & Companion Website. PanGlobal also does not provide technical support for the CD's that were shipped with previous versions of our products. Common Learner QuestionsI would like to buy one of your products. Can I take this course for credit from your company?No. Our company does not offer courses. We produce the learning materials and related educational support products for all levels of Power Engineering, approved nationally by SOPEEC, ACI and regional jurisdictions plus several custom learning materials for individual educators and general use. The materials we publish are sold to colleges, private educators, corporations and individuals. We do not provide educational services or any credentials to learners, but do supply a number of learning tools to both educators and learners. Are your course materials the same as the old SAIT courses?Our original materials were from SAIT Polytechnic, NAIT and BCIT. All learning materials have gone through a rigorous process of evaluation and renewal in alignment with changes to the national certification syllabi. Substantial changes have been made to the original materials for Fifth Class, Fourth Class, Third Class, Second Class and First Class. I have purchased your product. Who is my instructor?Our company supplies the courseware. The learning institutes and colleges supply the instruction. If you are self-studying we supply no tutorial or support services. If you are looking for an educator to support your learning, we recommend that you work with one that is approved by your jurisdiction. Most approved educators in Canada are listed in the Learner Support area of our website. For an up-to-date list, please contact your local certifying jurisdiction. PurchasingWhat forms of payment are accepted?Mastercard, Visa or money order are acceptable forms of payment. If sending a money order it is best to contact the order desk at 1-866-256-8193. If ordering for a school, organization or company purchase orders are accepted provided that a credit application has first been submitted and approved. To obtain a credit application or to obtain more information, please contact the order desk. How can orders be placed?Orders can be placed online, by phone or, if your company or organization has an account with PanGlobal Training Systems, by purchase order submitted by fax (403-284-8863). Is there somewhere in my area that I can purchase Power Engineering Training Systems (PETS) learning materials?Many educator (ie. college) bookstores stock PETS books, but please be aware that you may need to be a registered student of theirs in order to purchase from them. You can find an educator in your area here. Can the books be purchased individually or are they only available in sets?At this time only the PE 1st and 5th Class materials may be purchased as individual books. Please check back for updates. What are the delivery prices and shipping times?Most orders are shipped the following business day. Currently there are only two delivery options.
Will I receive an invoice with my books?Invoices are mailed out from the PanGlobal office the next business day after shipping. They should arrive one to two business days after your books arrive. If you have not received your invoice within a week after receiving your books please call our toll free number (1-866-256-8193) Do the prices on your website include shipping and taxes?The prices you see on the product page do not include shipping and taxes. For our shipping rates please see our Shipping Information section. Will I receive confirmation that my order has been received?If you order online from our e-store, a confirmation email is automatically sent to the email address you provide in the ordering process. If you do not receive an email please check your online account to verify you have provided the correct email address. If your email address is correct check your “Junk” folder to ensure the confirmation not been directed there by mistake. If ordering by phone, you can ask for a confirmation number. Where do I find the Returns Policy for materials purchased though your company?Our Return Policy can be found on the Ordering Information page. Material InformationAre there any additional resources for math or engineering?Currently PanGlobal Training Systems sells two titles by author Stan Bailey:
Are PanGlobal's Power Engineering Training System materials approved by the various agencies for study towards their examinations?PanGlobal materials are approved by members of SOPEEC as the standard study materials for National Certification examinations in all Canadian Provinces and Territories. This includes certification exams for 5th Class, 4th Class, 3rd Class, 2nd Class, 1st Class and Refrigeration Operator. There are also a number of provinces that have approved custom sets of learning materials for their regional certification. Are approved materials available for learners in Quebec.A French version of PanGlobals materials are approved by Quebec as a member of SOPEEC for the 4th Class program. French versions of PanGlobal materials are also approved for study purposes by Quebec's candidates for certification at the 3rd Class, 2nd Class and 1st Class levels. Is there any notification given for revisions?Revisions and new products are showcased in the News section on our website. Which materials do the 2004 ASME Academic Extract and the 2004 ASME Academic Extract Supplement work best with? When will the ASME 2007 extract be available?The 2004 ASME Extract is recommended for use by 4th Class, 3rd Class, 2nd Class and 1st Class certification candidates. The 2004 ASME Extract Supplement is recommended for use by 2nd Class and 1st Class certification candidates. The ASME 2007 Extracts will be available in 2009. How often are major revisions done?Rewrites of materials follow the national SOPEEC and IPECC Syllabi and Curriculum review process, which is continuous but is compiled every five years for the 5 Classes of certification. Each year a different certification class is reviewed. For example, in the 2007-2008 school year, the 3rd Class syllabus and curriculum were reviewed and reported on at national meetings. In response to these reviews in 2008-2009 PanGlobal has re-written the 3rd Class materials, which will be presented to educators across Canada for their review in 2009-2010. Then the newly re-written and approved 3rd Class materials (Version 2.0) will be available for purchase by learners and educators in the spring of 2010. Is there any material that can be watched or listened to?There is a selection of videos in the Learning Resources & Companion Website section of our website. Errors & CorrectionsWhat do I do if I find an error?PanGlobal's learning materials are a collaborative effort of Canada's Power Engineering profession. There are a number of quality assurance processes in place to reduce the number of errors in our products, but some do get through. Please report any suspected errors by filling out the Correction Submission Form. Also, please check in the "Corrections and Updates" section of the Learner Support area of our website to find newly identified errors and validated corrections. What is the process once an error is reported?When a suggested correction is received it is sent to the Chair of the appropriate IPECC committee. At the same time, PanGlobal internally verifies the correction and then posts it under Corrections & Updates on our website. In the case of a simple text error, a Corrections PDF may not be posted, but we will fix the error for the next printing. If necessary, you will be contacted directly by our staff with a resolution to your suggested error(s). Where do I find Correction PDF’s?Correction PDF’s can be found on our website under Corrections & Updates. Can I be notified of new Correction PDF’s?We are currently working on a system to notify customers when the Corrections & Updates section is updated. Until this is available, please continue to check our site often to ensure that you have the most current Correction PDF. Chapter Questions & Workbook AnswersWhere are the answers for the end of unit questions found?Most are found either on the page immediately following the questions or in an Appendix at the back of the book. In the case of the PE 3rd Class version 1.5, answers are only available to instructors. If you are an instructor you can obtain a copy by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , please identify yourself and your institution and PanGlobal will send you Adobe PDF files with the answers. Where can I find the answers to the questions in the PE 4th Class Workbooks?The Power Engineering CareerFor more information on Power Engineering as a career please see the information and links at The Power Engineer Career page. TestingFor answers to questions pertaining to examination schedules, locations and certification requirements please contact the accreditation and licensing body for your area. International OrdersPower Engineering Training Systems will ship to most countries. Some International clients may be asked to complete a bank approval before order processing. For more details or to place an international order please contact us on our toll free number (1-866-256-8193) or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Website Errors & ProblemsIf you have found an error, are unable to see something or are experiencing problems with our website please email our webmaster at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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